Modified: October 24, 2023
We collect personal information from our users to provide services and customer support across various platforms, including websites, phone apps, email, and telephone. The specific platform and service you interact with may influence the data we collect.
It's essential to distinguish between "Personal Information" and "Non-Personal Information." Personal Information identifies you as an individual, while Non-Personal Information, like "User Generated Content," is excluded from this policy. However, if Non-Personal Information is used in aggregate or linked with personal information, it's treated as such.
In certain instances, users may provide personal information unintentionally or through channels not intended for such collection. While we take reasonable steps to protect this data, it may not be governed by this policy.
How We Collect Personal Information
1. Information You Give Us: When using our services, you may provide personal information through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. This information may include:
- Account Details: username, password, profile picture.
- Contact Details: email address, phone number.
- Location Details: physical address, Google map pinpoint, billing address, time zone.
- Identity Details: full name, proof of identity (e.g., driver's license, passport), proof of address (e.g., utility bill), and photographs.
- Financial Information: credit card details, wire transfer details, payment processor information (e.g., Skrill, PayPal), tax numbers.
- User Generated Content: project descriptions, bid descriptions, user profiles, reviews, contest descriptions, and attachments, user messages, etc.
2. Information We Collect From Others: Users may grant us permission to access their accounts on other platforms to collect personal information from sources like Facebook, LinkedIn, and Google. We may also collect information about payments from your payment provider and, in some cases, from public sources.
3. Information Collected as You Use Our Service: We maintain records of interactions with users, such as website usage, services provided, and customer support. This includes user interactions with our platform, such as page views and button clicks.
Links to Third-Party Sites
How We Use Personal Information
We primarily use the personal information we collect to provide users with requested services. This includes:
- Providing the service you've requested.
- Facilitating the creation of a User Contract.
- Offering technical and other support.
- Responding to inquiries and complaints.
- Promoting our programs, products, or services of interest.
- Allowing for debugging, testing, and operating our platforms.
- Conducting data analysis, research, and platform improvement.
- Complying with legal and regulatory obligations.
- When permitted or required by law or with your consent, for other purposes.
Our use of personal information is guided by lawful processing grounds, which may include your consent, necessity for the performance of a contract, compliance with legal obligations, protection of vital interests, and pursuing legitimate interests.
We employ automated decision-making processes to match users with jobs and recommend potential jobs. These processes consider factors such as user-generated content, user activity, job outcomes, and reviews.
When We Disclose Personal Information
We may share your personal information with third-party service providers who process data on our behalf. These service providers are contractually bound to use your information only as instructed by us. Our third-party service providers may include:
- Cloud hosting, storage, networking, and related providers.
- SMS providers.
- Payment and banking providers.
- Marketing and analytics providers.
- Security providers.
We may also disclose your personal information to third parties in specific situations, including when necessary to provide a requested service, respond to legal requests, or when permitted or required by law or with your consent.
Since we are a global platform, your personal information may be processed by staff in various regions. Please note that data relating to contracts, payments, and platform protection may be exempt from certain privacy rights to ensure the platform's integrity and the protection of legitimate users.
Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you. Most of this information can be accessed by logging into your account. You can also request the correction of your personal information through user settings pages.
Exercising Your Other Rights
You have other rights concerning your personal data, although there may be restrictions on their exercise due to the nature of our services. Many data uses support user contracts, facilitate payments, and protect legitimate users of our platform, and are thus exempt from certain rights.
Please feel free to reach out to our customer support
for assistance or if you require more information regarding your rights.
. We look forward to serving you on WPS.